General information

The company Pióro Group attaches great importance to the protection of the privacy of visitors to our websites. Therefore, personal data is handled prudently and confidentially. The data you provide to us will therefore only be used to send you information about Machines Pióro or other products and services in order to better assist you, to send you quotes or to put you in touch with a designated dealer. Additionally, the address details will also be used to maintain our database for customer relationship management.

We comply with the applicable provisions on the protection of personal data, such as the General Data Protection Regulation No. 2016/679 (GDPR) and national provisions on the protection of personal data. These regulations relate to the protection of your personal data and provide you with rights regarding this data.

The purpose of this policy is to determine what personal data we collect, how it is used after you visit our website, and to ensure that your data is processed properly.

Changes

Due to new options and functions that are constantly appearing on our website and other parts of our digital system, this privacy policy may be changed from time to time. For this reason, Pióro Group reserves the right to make changes to it at any time to ensure that the information provided to you is complete and correct. Therefore, you should visit our website regularly to check the current version of the privacy policy.

Data protection regulations (GDPR and national regulations)

Our privacy policy applies to the processing of all personal data obtained through our website and other digital platforms. Pióro Group will process your personal data provided to us in a manner consistent with the applicable European regulations on the protection of personal data (e.g. with the General Data Protection Regulation, i.e. GDPR) and with the applicable national provisions on the protection of personal data.

Pióro Group will process your personal data on its own and define the purposes for which it will be used.

Personal data is obtained by Pióro Group as follows:

  1. Automatic collection of general information on browsing, such as: duration of visits, pages visited, referrals, IP address, geographic data, language preferences. This data is collected using cookies. More information on this can be found in the cookie policy (see below).
  2. Information you provide to us (via the contact form, contact persons, web forms, login accounts, product registration, subscriptions, surveys, orders), such as identification data, contact details, company details (e.g. company name or position), possibly supplemented with user data or interests.
  3. Obtaining information about your interest in our machines and services through your use of our ecosystem web application (including the online configurator).
  4. Obtaining information from third parties (we occasionally receive personal data from our partners). In most cases, this is the information we receive about the end customer through our network of resellers.

Pióro Group processes personal data in connection with:

  1. By answering your questions and informing you about our machines and services. In the event of questions by telephone or via electronic communication, we process your personal data in order to answer your questions as fully and appropriately as possible. In such cases, we process all relevant personal data (such as: company name, first and last name, language, telephone number, e-mail address, position) in order to best assist you.
  2. Satisfying your needs and providing the information you need. We process your personal data (such as: company name, first and last name, language, telephone number, e-mail address, position) when you request information material from us, place an order or subscribe to our e-mail messages. We process this data based on your consent or for the implementation of an existing or future contract between us.
  3. The creation or management of your personal login data for our website, portal or application as part of our digital system. When you create an account on our digital platforms, we process your personal data. We also collect user statistics so that you can use our platforms even better (e.g. only display information about machines that are directly relevant to you). For this purpose, we process the following personal data: company name, first and last name, language, telephone number, e-mail address, position, contact name, department). We process this data based on your consent, the need to perform an existing or future contract between us or a legitimate interest in providing you with information.
  4. Periodically sending you e-mails and messages with product and service offers, special offers or other information which we believe may be of interest to you (= direct marketing).
  5. Contacting you from time to time for market research purposes. We may contact you via email, common digital platforms or by telephone.
  6. Making it easier for you to use our website. For this purpose, we process the following data: IP address, history of website visits, referring pages, geographic data, data about your computer, language preferences and duration of the visit. We process this data based on your explicit consent (cookies) or our legitimate interest in providing you with the best and safe use of our website.
  7. Improving our products and services.

The company Pióro Group processes your personal data because it is necessary for the performance of the contract to which you are a party. In some cases, Pióro Group will ask for your consent to the processing of your personal data (e.g. by sending direct marketing messages to potential customers). In other cases, Pióro Group will process your personal data based on its legitimate interest to do so (e.g. to answer your questions, process data for customer relationship management, inform existing customers about new products and services, ensure proper the operation of our website, sharing data with Pióro Group operators or service providers – see below).

If we transfer your data to other entities, they only belong to companies with which we have direct relationships. In our organization, only people who are relevant to your inquiry or interaction with us will have access to your personal data. Third parties to whom we may disclose your data based on our legitimate interest:

  • companies from the Pióro Group;
  • partners with whom we conduct a joint marketing or promotional campaign;
  • advertising and PR agencies or service providers acting on our behalf as data processors;
  • dealers acting on behalf of the company;
  • IT service providers: internet agencies, hosting companies etc .;
  • payment operators;
  • consulting, financial and legal firms;
  • law enforcement authorities in connection with the proceedings (legal obligation).

Pióro Group disclaims any responsibility for the way in which your personal data is processed on websites and applications belonging to third parties, to which links may be found on our website. This could include websites of temporary partners or e.g. social media platforms. Our privacy policy does not apply to such websites and platforms: you should always check the policy of the entity concerned to be sure how your personal data will be processed.

Pióro Group stores your personal data for as long as it is necessary for the successful fulfillment of the purpose for which it is processed (see above). We store our clients’ data for up to 10 years from the end of the relationship with the client or in accordance with legal requirements (e.g. in the field of accounting or tax obligations).

Pióro Group strives to ensure that your personal data is processed and protected with the greatest care. Pióro Group is committed to securing your personal data in the best possible way using secure servers, firewalls and other technical and organizational measures (such as restricting access to data).

Cookies

Pióro Group uses cookies on its website in order to optimize the functions of individual pages. Cookies are small files that a website saves on the visitor’s computer. They contain information, e.g. about the preferences of the visitor. They allow Pióro Group to better serve you as visitors on future visits to the site.

We use cookies to automatically collect information about visitors to our website. In addition to cookies, we also use tags, tracking tools and logs for similar purposes. We may also use similar automated monitoring tools for our email (e.g. to track the message read rate). The data collected using cookies are often anonymized, so that they cannot be used to target a specific person.

We use first party cookies, third party cookies and persistent cookies. Functional cookies can, for example, remember your language preferences and performance analysis cookies show us which of the pages are visited. Analytics and tracking files are used to gain a better insight into how our website is used and perceived (e.g. Google Analytics). We also have advertising cookies to better inform you in a way that is in line with your interests. Social media sharing cookies allow you to easily share website content on social media platforms such as Facebook, LinkedIn and Twitter, also providing us with a greater understanding of what information from our website frequently appears on these platforms. Finally, security files allow you to use our website safely.

You have control over the way cookies are used. You can configure your browser to allow, disallow or partially allow the use of these files. However, please note that some parts of the website may not function properly if cookies are not accepted. If you decide to disable the use of cookies, you can define in the settings which of them can be used and which not. You can delete these files from your computer at any time. This can be done, for example, via a web browser. More detailed information can be found at: http://www.allaboutcookies.org .

If you have any further questions about our cookie policy, please send an email to info@machinespioro.com .

Changes made to the website may change the necessity for us to process personal data, which will change our cookie policy. You can check any such changes at any time on our website, therefore we encourage you to visit it regularly.

Laws

You have the right to access the information we hold about you and to obtain a copy of it. If your personal data has changed, you have the right to ask us to correct, complete or delete any out-of-date, incorrect or incomplete data we have about you. You also have the right to object to the processing of your personal data and to object to it. In addition, you may also receive personal data provided to Pióro Group in a structured, common and machine-readable format and transfer this data to other data controllers. Pióro Group will, to the greatest extent possible, respect the rights you enforce and respond to your requests in this regard, as long as they comply with applicable laws.

If you consented to receive e-mails from us when registering on our website, you can unsubscribe at any time if you change your mind.

We may ask you to verify your identity to ensure that your request is legitimate and that we are responding to the person authorized to make one of the above-mentioned requests and to obtain information.

Please note that under certain legal circumstances, we may refuse to grant you access to your information or refuse to comply with your request where we are entitled to do so under applicable data protection laws.

If you have any questions, need further information on the processing of your personal data, want to exercise your rights in this regard or unsubscribe from our direct marketing messages, please contact us by email at info@machinespioro.com .

If you do not agree with the way in which we process your personal data, you can contact the Office for Personal Data Protection. Personal Data Protection. However, we kindly ask you to always contact Pióro Group in such a situation, so that we can resolve the issue amicably.